安阳市万通机械有限公司市级“重合同、守信用”企业。各种规格型号路面清扫机、管道清理机、疏通机等,已有近二十年的生产历史。经过不断创新改造,产品的质量、外观和实用性逐步得到改进和提高。畅销国内二十多个省市自治区,多年来一直深受用户欢迎和青睐。本公司设备完善、技术力量雄厚,拥有职工培等配套设施及高素质的技术管理人才。先后引进技术和生产工艺,提高产品科技含量,尤其在近几年来,使十多个系列产品的质量不断更新换代。完善企业管理体系,并通过了ISO9001国际质量体系认证。
顾客的希望是我们追求的方向,竭诚为顾客服务是我们的心愿,本公司素以完善的售后服务、诚挚的爱心、奉献给新老客户,欢迎来人来涵,洽谈业务。
Wantong Machinery Co., Ltd. Anyang municipal "heavy contract, keep promise" enterprise. The company's leading product "forever" brand models of various specifications road sweeping machines, pipe cleaning machine, dredging machines, nearly two decades of production history. Through constant innovation and transformation, product quality, appearance and usefulness of progressively improved and increased. Selling more than 20 domestic provinces and autonomous regions, over the years has been well received by customers welcome and favor. The company's advanced equipment, strong technical force, with staff training center and other facilities and high quality technical management personnel. Has the introduction of international and domestic advanced technology and production processes,Improving product technology content, especially in recent years, so that more than 10 constantly upgrading the quality of products. Improve the enterprise management system, and passed ISO9001 international quality system certification.
The hope is that we pursue customer orientation and dedication to customer service is our wish, the companies are known to perfect after-sales service, honesty to the love and dedication to new and old customers are welcome to come to Han, in business negotiations.
一、凡由本公司生产销售的各种产品所出现的质量问题,本公司均按规定实行“三包”服务,并由售后服务三包队承担此项工作。
二、产品售后服务的原则是:“解决问题为先、用户满意为上、企业形象为重”。如产品出现质量问题,在接到用户信息后,48小时内前往现场,保证及时给以修复。根据用户要求开展售前服务、安装、维修、技术咨询等其它服务项目。设立节假日值班制度,保证每天有人值班接待,同时设立专用电话广告用户,做到快速反映,快速处理,解决用户反映的质量问题。售后服务人员要认真、周到、彻底处理好有关质量问题,保证用户及时使用,无后顾之忧。
三、公司定期进行用户访问活动,为用户建立维修档案,对每次联系、服务、回访及质量反馈信息等资料记录在案,并作质量分析。
四、在及时解决好售出产品的质量问题的同时,售后服务人员有义务无偿地向用户提供技术咨询、技术培训以及解答其它产品相关联的问题。
五、凡确属本公司产品质量问题的产品,一切费用均由本公司承担。对因用户方所造成的产品质量问题(或超出质保期的产品质量问题)本公司酌情收费,但不高于总支出的费用(或成本费)。
六、牢固树立用户是上帝,一切为用户着想的思想,及时、认真、善始善终处理好有关质量问题,讲究信誉,处处维护万通产品的形象,做到公司放心,用户满意。